When the shipping market is soft and trucks are widely available, services are often taken for granted. When capacity is tighter, budgetary concerns—including on-time delivery—become a heightened priority. Like beauty, on-time delivery is often in the eye of the beholder. For shippers and carriers, delivery data may be tracked or recorded differently,

Are stakeholders in your organization driving your short-term costs down, but really creating bigger expenses in the long-term? In any company, there are multiple stakeholders. These could include departments for finance, procurement, sales, customer service, quality assurance, distribution and more. Each group has its own unique priorities and expectations. Though each works

Unloading fees, also known as lumper charges, can be very frustrating. In modern transport, these fees seem like an inconvenience left over from a bygone era. Unfortunately, unloading fees have been on the rise for decades. Where do unloading/lumper charges originate, and what can be done about them? “Unloading and lumper fees

In our last blog, we gained valuable insights into what it means to be a shipper of choice. This time, we turn our attention on what it takes to earn shipper of choice status. In January and February of 2022, the industry-wide rejection rate of refrigerated truck loads was a staggering 40%.